Our Story
The NHS is changing. Whether we like it or not, we are operating in a different landscape to the one that existed 25, 10 or even 3 years ago.
The bar has been raised, and all GP Practice and Hospital staff, whether they are Doctors, Nurses, Managers or Receptionists, are expected to upskill in order to jump over that higher bar. What's more, they are expected to do it with ease.
Visionary Leaders within the NHS are proactively investing in supporting the development of local services. Yet, everyone is operating under financial constraints. The writing on the wall is clear, and has been for some time now. We need to move with the times, innovate, grow and develop as individuals, as teams and as organisations.
The time to actively invest in the development of your organisation is now!
Healthcare Leadership Systems (HLS) and its specialist HR division - Peaceful HR, came out of a passion to make the NHS the best that it can be.
With over 22 years of experience of working with, leading and managing GP practices Susan Paul has set up a niche consultancy that specialises in supporting GP Practices and the future of General Practice.
Susan and her partners in the First 4 Health Group, run GP practices operating over multiple sites employing over 120 permanent staff and 50+ temporary staff and serving over 50,000 patients in East London.
All of the practices within the First 4 Health Group heavily invest in the growth and development of their staff by focusing on their training and education. All of the practices within the First 4 Health Group are GP Training Practices.
The GP Training Practices and ancillary organisations have been nominated for various awards, including:
In 2010 E12 Health won the HSJ Healthcare 100 award being ranked the 24th best healthcare organisation (across all categories) to work for in the UK.
In April 2018 First 4 Health Group - Church Road Health was rated by the Care Quality Commission (CQC) as being outstanding in the 'Well Led' Category.
In 2019, it was nominated for a Health Service Journal (HSJ) Value Award.
In 2024 was nominated for the Digital Innovation Award at the annual General Practice Awards.
Healthtech1 - the First 4 Health Group have supported innovation in the NHS by harnessing IT in the NHS by working with NHS IT innovators healthtech1 . They were recently received the Digital solutions Provider of the Year award at the 2024 General Practice Awards.
We have a network of healthcare professionals and healthcare managers supporting the NHS to be the extraordinary institution that it is.
Founder
Ms Susan Paul
Susan Paul is an Employment Law Specialist Solicitor with over 30 years of management and legal experience. She currently works as a Partner with the London Firm of Spencer - West. She was an Employment Law Judge for over 5 years. As an ex-litigator, former Judge, CEDR certified Mediator and AoEC- certified Executive Leadership Coach & Mentor she has the skill, knowledge and motivation to support Legal, NHS organisations, medical partnerships and their teams to resolve conflict. She is also a partner in Spencer West
Susan has managed GP practices for 22 years and specialises in supporting practices to develop the leadership potential of their existing staff teams. She provides coaching and active management support to practices and other health organisations that actively wish to capitalise on the opportunities that are available in the NHS.
As a solution to the ever-increasing problems she faced managing multiple sites in a constantly changing CQC and KPI landscape, she developed OneRoom™ a cloud-based IT management solution to help reduce quality variation across different sites and support the practice management systems required to expand seamlessly over different sites and take on the management of new sites at short notice.
Susan has been a Leader In Residence and a member of the Advisory Board to the Management Division of the Leeds University Business School.
She is a recipient of Leeds University Vice Chancellor's Leadership Award, and in
In 2024 she was named Leader in Residence of the Year.
She works with Dr Bhupinder Kohli, an experienced GP Leader and trainer with an interest in primary care IT, informatics and health intelligence. He is the Group Medical Director of the First 4 Health Group.
Our Team
All of our Staff and Consultants have a significant number of years of experience working in the NHS and other sectors. They passionately believe in the NHS and want to see the people who work in it fully supported to deliver consistently excellent standards of care to all patients and reduce quality variation in the delivery of NHS services across the UK.
